1. Introduction
PG 111 is one of Bangladesh's most trusted online gaming and betting platforms. When you visit our website, create an account, or play games, we collect certain information. This Privacy Policy clearly explains what data PG 111 collects and why, how it is used, and the steps we take to protect your personal privacy.
This policy has been developed in compliance with international data protection laws and applicable local regulations. For PG 111, upholding this Privacy Policy is not merely a legal obligation — it is a commitment to you.
2. What Data Do We Collect?
PG 111 may collect your information in several ways, which fall into two main categories:
Information You Provide Directly:
- Name, Date of Birth, Email Address & Phone Number
- Bank account or payment method details (for deposits and withdrawals)
- National ID or Passport (for identity verification)
- Transaction History & Gaming Activity Data
- Messages or complaints submitted to the Help Center
Automatically Collected Data:
- IP Address & Device Type
- Browser type and operating system
- Time spent on site and pages visited
- Cookies & Similar Tracking Technologies
- Geographic Location (General, Not Precise)
3. How Do We Use Your Data?
PG 111 uses your information only for legitimate and relevant purposes. We never use your personal data for unnecessary or unethical activities.
- Account Management: Managing registration, login, and identity verification.
- Transaction Processing: For processing deposits, withdrawals, and bonuses.
- Customer Support: Resolving your complaints and queries promptly.
- Security Measures: Detecting fraud, money laundering, or suspicious activity.
- Service Improvement: Understanding which games or features you enjoy most, to improve your experience.
- Promotional Communications: Sending offers, bonuses, and updates (you can opt out at any time).
- Fulfilling Legal Obligations: Meeting regulatory requirements.
4. Sharing Data with Third Parties
PG 111 does not sell or rent your personal data. However, it may be shared with trusted third parties in specific circumstances:
- Payment Provider: To process your transactions securely.
- Identity Verification Providers: To complete the KYC process.
- Technology Partners: For site performance and analytics (anonymized data).
- Law Enforcement: Under a court order or legal requirement.
All third parties are required to comply with PG 111's strict data protection standards and may not use your information for any other purpose.
5. Cookie Policy
A cookie is a small data file saved to your browser. PG 111 uses cookies to make your experience smoother and more personalized.
- Essential Cookies: For core site functionality and maintaining login sessions.
- Performance Cookies: To identify pages that are causing the most issues.
- Functional Cookies: To remember your language preference and personal settings.
- Marketing Cookies: To show relevant ads (you can turn this off).
You can manage or delete cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some site features.
6. Security Measures
PG 111 has implemented industry-standard technical and administrative measures to protect your data. We use:
- SSL/TLS encryption — all communication between you and our servers is encrypted.
- Two-factor authentication (2FA) — an extra layer of security for your account.
- Firewall and intrusion detection systems — to prevent unauthorized access.
- Regular security audits and penetration testing.
- Strict internal controls over access to sensitive data.
Please keep in mind that no online platform can guarantee absolute security. Always keep your password confidential and avoid logging in over public Wi-Fi.
7. Your Rights
As a PG 111 member, you have the following rights over your personal data:
- Right of Access: You can request to know what information we hold about you.
- Right to Rectification: You may request corrections to any inaccurate or incomplete information.
- Right to Erasure: In certain circumstances, you can request that your data be deleted.
- Right to Restrict Processing: You may request that the use of your data be restricted in specific circumstances.
- Data Portability: You may request a copy of your data in a structured, portable format.
- Right to Object: You can opt out of marketing messages or object to profiling.
To exercise any of these rights, please contact us at our Help Center Contact us via.
8. Protection of Minors
PG 111 strictly prohibits providing services to anyone under 18. We do not knowingly collect data from minors. Age is verified at registration, and additional ID may be requested in suspicious cases.
If you believe a minor's data has been entered into our system, please notify us immediately — we will delete it promptly.
9. Changes to the Privacy Policy
PG 111 reserves the right to update this Privacy Policy at any time due to business needs, legal changes, or technical improvements. When changes are made, the "Last Updated" date at the top of the page will be revised accordingly.
For significant changes, we'll notify you by email or account notification. We recommend checking this page regularly.
10. Contact Us
If you have any questions or concerns about our Privacy Policy, get in touch with our team:
- Email: support@pg111.ws
- Help Center: pg111.ws/help-center
We typically respond within 24–48 hours.